Steven Miceli

Background

About Steven Miceli

Experienced IT Operations & IT Support Specialist with a solid background in end-user support, hardware/software troubleshooting, and network optimization, particularly within the telecommunications industry. Skilled in configuring hardware, managing help desk tickets, and providing technical support for mobile devices, Microsoft 365 applications, and video conferencing technologies, both remotely and on-site. HDI Certified Help Desk Analyst with hands-on expertise in mobile device management (MDM) and troubleshooting complex issues across diverse platforms. Demonstrated ability to streamline technical processes, enhance user support operations, and drive customer satisfaction in high-pressure, fast-paced environments. Currently supporting Verizon's Security Assistance Team by managing legal requests and ensuring compliance with legal protocols for mobile data access. Proficient in analyzing mobile telecom data, troubleshooting network issues, and supporting law enforcement investigations through secure data retrieval. Recognized for enhancing system performance, and delivering high-quality service, and maintaining data integrity.