Steven Moore

Background

About Steven Moore

I am an IT professional with a background in leadership and education. Skilled in ServiceNow Development and Architecture, Incident Management, Project Management, Instructional Design, Problem Management, Steward Leadership, and Culture Change, my diverse background affords me a unique perspective that allows for a comprehensive approach when addressing the challenges of the IT world. Expertise in ITSM, ITOM, CSM, and PPM application suites as well as Service Catalog and Mobile Applications. Expert ServiceNow development platform and scripting languages such as JavaScript, HTML, CSS, PowerShell, REST APIs, and other web services. Advanced use of Flow Designer and legacy workflow including out of the box and custom activities. Mastery of ServiceNow administration and development best practices and procedures. Overarching experience in utilization of ServiceNow functional components such as: Business rules, client scripts, script includes, UI policies, import sets, access controls, encryption, etc. Troubleshooting, investigation, and problem solving within the ServiceNow platform. Demonstrated ability to lead a scrum team of developers through ServiceNow platform upgrades, code migrations, and in developing system wide best practices for team development. Experience with collecting stakeholder requirements, articulating design decisions, and supporting stakeholder and end user objectives through applied technological skill and educational mindset. Extensive knowledge of verbal and written communication strategies to provide key information, concise understanding, and conceptual framing for stakeholders and end users. Expertise as a leader in multiple unique settings, ranging from the middle school classroom to leading remote teams and offshore development resources. Success as a leader with a focus in steward leadership strategies.