Steven Ng
Observability Engineer at Charles Schwab
Based in Phoenix, United States
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Seniority
Staff
Department
Information Technology
Location
Phoenix
Industry
Financial Services
Company size
34K
Contact information
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s•••••••@schwab.com
Phone
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Background
About Steven Ng
Dedicated IT Professional with extensive experience in system administration, endpoint security, application support, and IT operations. Proven ability to support enterprise environments while continuously improving operational processes. Experienced in leveraging collaboration tools to support incident response, analyze system alerts, and streamline communication across technical teams. Adept at troubleshooting complex issues, performing root cause analysis, and implementing resilient solutions that enhance uptime and performance. Key strengths include leadership, critical thinking, decision-making, data analysis, time management, documentation, and a strong focus on driving customer satisfaction through ITIL practices. Strong system engineering professional with a Certificates focused in AZ900 (Azure Fundamentals), MCSE, MCSA, MCP, CCNP, CCNA, LPI I, A+, and with a Bachelor of Science degree in Computer Information Systems (CIS).
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