Steven Pack
Customer Service Manager at Toob
Based in Thornaby-On-Tees, United Kingdom
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Seniority
Manager
Department
Customer/Client Service
Location
Thornaby-On-Tees
Industry
Telecommunications
Company size
206
Contact information
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s•••••••@toob.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Steven Pack
I’m an award-winning contact centre and operations leader — recognised as Contact Centre Manager of the Year — with a proven track record of driving performance, productivity, and customer experience transformation. I led the team that won Contact Centre of the Year, and I specialise in creating high-performing environments where people thrive and service excellence is non-negotiable.I combine data-driven decision-making with a people-first leadership style, enabling teams to deliver outstanding results while improving efficiency, reducing cost, and elevating service quality.
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