Stevie Johnson
Quality and Training Lead at Wiley
Based in Indianapolis, United States
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Seniority
Manager
Department
Human Resources
Location
Indianapolis
Industry
Book and Periodical Publishing
Company size
9K
Contact information
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s•••••••@wiley.com
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Background
About Stevie Johnson
With over three years at Wiley, my role as a Quality and Training Lead has been pivotal in enhancing our customer service management and team building capabilities. Our team has thrived in creating effective training programs, notably in scenario-based learning, which I've been certified for since January 2024. The hospitality industry has honed my expertise in curating exceptional customer experiences. At Bingham Greenebaum Doll LLP, this expertise translated into IT training that elevated our staff's performance and service delivery. By focusing on practical, immersive learning experiences, we've set a new standard in staff training and development.
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