Stuart MacLean

Background

About Stuart MacLean

A highly organised, versatile, and hardworking individual with 20-years’ experience working in customer service, inventory management, program management, and account management roles. Being highly organised, having the ability to work well within teams, and being able to communicate effectively with both colleagues and customers has been key to delivering positive outcomes in the positions I have held. My career experience and achievements include: • Building positive and long-term working relationships with key stakeholders in multi-national companies such as Hewlett-Packard, Foxconn, Bacardi, and Chivas. • Setting up new customer accounts in the Czech Republic, and Turkey, including assessing country specific legal, tax, and VAT rules; implementing VMI supply models; establishing reliable and cost-effective modes of transport; agreeing service levels; and negotiating pricing, payment terms, and contractual agreements. • Supply management of products to six manufacturing locations in the Czech Republic – with no disruption to customer operations over a 7-year period. • Consistently achieving 93% – 98% supplier satisfaction rating, at customer QBRs, over a 10-year period. • Organising and coordinating the activities of international, multi-cultural teams via communications platforms to ensure global programs were delivered to strict deadlines and service level agreements. • Developing good cultural awareness and international business acumen by working with colleagues and customers from a diverse range of backgrounds, and geographical locations. • The extensive use of a wide range of ICT applications, including IFS, SAP, Microsoft Office, Microsoft Excel, Microsoft Teams, Cisco Webex, and web-based supplier portals. • Coordination of continuous improvement projects, within a global manufacturing business, aimed at improving service levels, operational efficiency, and profitability. • Industry knowledge gained within the print, electronics, technology, wine & spirits, and FMCG sectors. Currently working in a Customer Service Representative role with Eurostampa, a global supplier of premium label products. My key skills include: stakeholder management, relationship building, organisational skills, communication skills, teamwork, exceeding targets, international business, customer service, order management, supply management, inventory management, program management, account management, Microsoft Office, Microsoft Excel, Microsoft Teams, SAP, IFS, data analysis, forecast analysis.