Stuart T. Hiddema

Background

About Stuart T. Hiddema

I thrive at the intersection of strategy, technology, and transformation. As Canada Post’s first AI Product Owner, I’ve built the roadmap for how generative AI will reshape sales, service, marketing, and consumer engagement. I focus on delivering measurable business value while preparing organizations for the future of autonomous agents. My work spans from hands-on POCs—building with Salesforce Agentforce, OpenAI, and Claude—to executive-level influence, aligning leadership, risk councils, and delivery partners around adoption. I’ve designed frameworks, trained architects, and led workshops to scale capability, while ensuring governance and security keep pace with innovation. I’m also recognized as a speaker and trusted advisor, with multiple conference presentations and 8 Salesforce certifications (AI Associate, AI Specialist, Admin, Platform App Builder, and more). My background—spanning data science, consulting, and military leadership—gives me both the analytical edge and the resilience to guide organizations through change. What drives me is simple: solving hard problems and seeing transformation come alive. Whether targeting a 10–15% reduction in seller admin time, or shaping the playbook for multi-agent ecosystems, I’m energized by building the flywheel of AI transformation—small wins compounding into enterprise-wide impact.