Subham Chetri
Information Technology Support Engineer at Nexgen Tech Solutions
Based in Hamilton, Canada
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Seniority
Staff
Department
Information Technology
Location
Hamilton
Industry
IT Services and IT Consulting
Company size
392
Contact information
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s•••••••@nexgentechsolutions.com
Phone
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Background
About Subham Chetri
I am a Technical Support Specialist with over four years of experience providing L1/L2 technical assistance to customers worldwide. My skills include SaaS product support, quality assurance, and handling B2B and B2C operations. Acted as the primary liaison between clients and the product development teams to ensure customer feedback was accurately communicated and acted upon, leading to a 42% improvement in customer satisfaction. Boosted operational efficiency by 25% through system setup and configuration. Achieved a 95% customer satisfaction rate by resolving over 90% of issues on the first contact. Reduced downtime by 30% through effective troubleshooting. I hold certifications in Microsoft Windows Server Administration, Microsoft Dynamics, and IT Support, and I have completed postgraduate education in Cloud Architecture and Cyber Security. I am passionate about technology and committed to continuous learning. Let's discuss how I can bring my expertise to your team.
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