Subham Kandel

Background

About Subham Kandel

I’m an IT Support Engineer with a year of experience in Level 1 and Level 2 support, committed to resolving technical issues efficiently and delivering excellent user experiences. My expertise spans key IT support areas, including system administration, network support, and user management. Additionally, I manage product uploads and SEO in a casual role, expanding my technical versatility and digital skills.Key SkillsTechnical Skills: • System Administration: Microsoft 365 administration, Windows Server management, Active Directory (user account creation, permissions, group policy) • Networking: Basic network troubleshooting, VPN configuration, DNS/DHCP, IP configuration • Remote Support: Remote Desktop Protocol (RDP), Remote Monitoring and Management (RMM) tools • User Support: User onboarding and offboarding, password resets, hardware and software troubleshooting, peripheral setup (printers, scanners) • Software & Applications: Windows OS, macOS, Microsoft Office Suite, SharePoint, ticketing systems (e.g, ServiceNow, Zendesk), Hyper-V, Vmware • Security: Basic knowledge of antivirus/antimalware, user access control, data privacy best practices • Web Management: SEO optimization, website content managementSoft Skills: • Clear communication and user-friendly support • Strong problem-solving abilities • Adaptability and eagerness to learn new technologies • Team collaboration and customer service focusI’m excited to grow in IT support roles where I can leverage my technical skills and customer-focused approach.