Subhashish Dey

Background

About Subhashish Dey

6+ years of experience. Professional Experience: Organization: SBI Cards (GGN, Haryana) Duration: July 2017 till Present Job Profile: Sr.Executive in Branch • Overseeing the customer service process for Elite and Prime customers • Answer questions about account types and banking products, such as CDs, market accounts, money, loans and credit cards • Check on the status of customer accounts, track checks and payments • Review and explain account charges • Assist banking customers who are victims of fraud, theft or identity theft • Assist customers with replacing lost or stolen credit cards • Assist customers on EMI queries and help with loan procedure • Answer customer questions regarding features and benefits • Processing customer transactions and verified documents • Building repo with customer to retain them • Handling escalation cases received from the customer • Handling dispute and fraud related cases • Handling SBI bank official cases – Banking ombudsman, Webform cases, ASM non voice cases • Handling language barrier cases (Bengali) in addition • Closes branch related cases over the email • Coordinate with ASM for smooth closure on assigned cases • Make sure to get everything documented on emails to avoid any discrepancies Organization: Club Telecom (UK Process) Duration: May 2016 – March 2017. Job Profile: Process Associate Department: Lead Generation • Make outbound calls to UK People • Deliver prepared script to persuade potential customers. • Explain customers the purpose and the reason of calls. • Obtain the customers details. • Respond to questions and convince with the relevant re-buttles. • Take the customer through the further processes. • Obtain possible customers leads. • Provide self-details to the customers. • Forward leads to the quality department.