Subramnaya Prashanth

Background

About Subramnaya Prashanth

With 8+ years of experience in technical support and team leadership, I specialize in driving service excellence through proactive problem-solving, escalation management, and process ownership. My career spans hands-on technical expertise as well as people management, enabling me to bridge the gap between operations and leadership. Key strengths include: Problem Management & Escalations – Skilled at identifying root causes, reducing repeat incidents, and driving permanent fixes. Team Leadership – Experienced in leading, coaching, and motivating support teams to exceed performance benchmarks. Service Delivery – Focused on improving SLA adherence, customer satisfaction, and operational efficiency. SME Expertise – Deep knowledge of support processes, tools, and best practices, ensuring consistent service quality. I am now seeking opportunities as a Team Lead, SME, or Problem Management Lead, where I can leverage my experience to deliver impact, build resilient teams, and elevate customer success.