Suchi Yadav

Background

About Suchi Yadav

Results-driven professional with 6+ years of experience combining leadership in Root Cause Analysis (RCA) and expertise as an Operations Specialist. Skilled in diagnosing complex problems, implementing sustainable solutions, and optimizing operational processes to reduce risk, improve efficiency, and enhance customer satisfaction. Experienced in data-driven RCA, with a proven track record of reducing recurring incidents, improving NPS/DSAT scores, and mentoring teams. Adept at cross-functional collaboration, KPI monitoring, and process improvement, bringing both analytical rigor and operational insight to drive business impact. Led DSAT and NPS improvement projects by identifying root causes of customer dissatisfaction and implementing data-driven solutions, resulting in reduced complaints, improved NPS scores, and enhanced customer loyalty, directly contributing to stronger brand reputation and operational efficiency.