Seniority
Manager
Department
Operations
Location
Pune
Industry
Insurance
Company size
48K
Contact information
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s•••••••@ajg.com
Phone
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Background
About Suchitra Behera
Responsible to allocate and priorities large volume•Accountable to complete total volume on daily basis•Maintaining and communicating all the updates with the team•Answerable for all the queries within the team•Accountable to train new members in the team•Responsible for doing weekly quality check & add on client•Responsible for answering client emails & calls within stipulated time•Set refresher training for all the processes if required•Maintaining quality tracker and sharing with the team•Responsible of conducting sessions like process overview, kaizen and team bonding activites.•Flexible in managing multiple processes.Awarded with multiple R&R awards appreciating the excellence in service provided across several business functions during my stint at Gallagher Service Center, LLP.
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