Suchitra Iyer
Product Manager (Customer Data & Engagement) at Capital One
Based in Toronto, Canada
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Seniority
Other
Department
Other
Location
Toronto
Industry
Financial Services
Company size
82K
Contact information
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s•••••••@capitalone.com
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Background
About Suchitra Iyer
A strong believer in the motto,"The real reward is in making a difference on the ground.” I would describe myself as a young enthusiast with over 8 years of experience in product management in various industries. Most recently, I have worked on building financial products for credit card users at Capital One and have been leading digital initiatives. As someone that owned the business outcomes - I started by discovering customer needs, developing business cases, determining NPV, setting KPIs and OKRs for the short term and long term, drafted strategies to achieve the goals, and ensured a successful execution of those strategies. Previously at John Deere, I have launched features on digital platforms like mobile app, and websites, architected embedded systems and wireless communications within Connected Vehicles. I have worked on New Product Design, Development, and Market Launch for multiple customer segments, with a strong focus on innovation and digital customer experience. Having worked with global markets, I truly understand the need for customer obsession and market orientation. In due course, I have had the opportunity to file multiple Patents, Defensive Publications, and Trade Secrets while mentoring fellow colleagues to bring out innovation in day-to-day projects. My experiences with Technology, User experiences, and Business, along with my MBA in Strategy and Marketing, have led me to enjoy Product Management, and I look forward to catering to evolving consumer landscapes and leading industry-changing technological trends. Skills: Product Management, Product Strategy, Vision and Roadmap Execution, Data Analytics (SQL/Dashboards), Data-Driven Decisioning, A/B Testing & Experimentation, Cross-functional collaboration, Influencing stakeholders, Communication Frameworks: North Star framework, Product Vision pyramid, RICE, Kano model, JTBD, Opportunity Solution Tree, OKR, Test and learn Domains: FinTech, Financial Services, Digital banking experiences (mobile, web), Spend & Payment authorizations, Credit cards, Financial Regulatory Compliance
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