Sudeshna Chatterjee

Background

About Sudeshna Chatterjee

A PMP®, ITIL and PRINCE 2®Practitioner with 20 years of experience in diverse technical fields currently owning end-to-end delivery of IT infrastructure projects designed to provide cutting edge Enterprise Storage, Backup & Recovery, Data Protection, Hyper Converged Infrastructure solutions to a global customer base across various industries. Managed IT Infra projects end-to-end for some of the Fortune 500 clients in the insurance, shipping, energy, finance and healthcare sector. Was an Offshore Project Manager for standing up hosting environments, infrastructure upgrades, software roll-outs, Storage refresh, backup & recovery configuration / migration, transitioning and re-designing of existing systems and application architecture. Managed hands-on client data security and NTFS access control, LAN accounts, exchange mailboxes and administration of client application accesses and deployment using web-based tools and SMS.Played an active role in formulating a service improvement plan that was successfully implemented and widely appreciated by the IS managers and the EMEA delivery leads.Single handedly performed major data restructuring and rearranging of access controls for the Nordic region as per the client requirement model.Conducted process trainings and documented process-related work instructions.My core interest is to realize business targets through delivering quality services leading to superlative customer experience while helping organization realize its vision and mission by means of continuous process improvement and innovations.