Sudheer T.

Background

About Sudheer T.

Strategic Transformation Leader with nearly two decades of exceptional achievements in the BPO sector. Proven track record in propelling change, automating processes, and revitalizing businesses through strategic vision, organizational systems, and effective leadership. I possess rare business acumen, demonstrating expertise in reducing customer complaints through meticulous analysis and Root Cause Analysis.Proficiency in streamlining processes and training systems, optimizing individual performance, KPIs, SLAs, objectives, and targets. A change and innovation driver, bringing fresh perspectives through new ideas and keen business intuition, leading digitization and transformation initiatives. Highly motivated technology risk leader, skilled in influencing, building relationships, and managing stakeholders across dispersed geographic teams. Key contributor to ADP India BPO Associate Engagement core group, fostering a culture of recognition, aspiration, and learning. Member of the India Solution Center Focus Group, implementing best practices across client-facing teams at ADP India.Significant role in seamless onboarding of employees during Annual Enrollment, managing seasonal projects without disruption to core operations for six consecutive years. Active member of the organization's CSR Core committee, contributing to community service strategies in collaboration with NGOs, focusing on education, women empowerment, and employability. Successfully transitioned and led a 10 FTE Technical project for a Banking client at Conduent Hyderabad, handling portfolio set-up, hiring, training, and stabilizing operations for a year. Committed to continuous learning and upgrading knowledge, I bring a comprehensive blend of leadership, innovation, and strategic thinking to drive success in dynamic business environments.