Sudhir Shendre
Senior Manager Training and Quality at Taurus Bpo Services India Llp
Based in Indore, India
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Seniority
Manager
Department
General Business & Management
Location
Indore
Industry
Business Consulting and Services
Company size
821
Contact information
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s•••••••@taurusbpo.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sudhir Shendre
Having overall 15+ years experience in BPO industry-Having more than 10 years experience in Quality domain-6 + years experience into Managerial profile-3 + years experience in handling PAN India Quality & Training for multiple locations-Worked with multiple LOB's (I.e-Inbound, Outbound, Chat, SR closure, Banking, E-commerce, DTH & BFSI domain)Specialization-o Qualitative KPI’s Drive (Quality, C-SAT, Repeat, NPS)o Training KPI’s Drive (Certification, Throughput, Training enhancement, Training Engagement activities, Attrition, Shrinkage)o Customer & Client Service Managemento P&L Revenue Managemento MIS/Data Analyticso Front End Supervisiono Teambuilding/Training (L&D)o Adaptability, Adjustability & Flexibilityo Six Sigma Green Belt Certifiedo Excel Fundamental & Advance Excelo Microsoft Excel, Power Point, Word pad
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