Sudipta Das

Background

About Sudipta Das

Total 13 years of experience in Automobile After Sales Service Operations including customer service. Currently Working in Bajaj Auto Ltd, as Area Manager Service since Oct-2019, handling 8 dealerships and 52 secondary channels. Responsible for customer support, Channel partner profitability, Product issue handling, Secondary channel appointment, System and process implementation 2. Worked in Bajaj Auto Ltd, International Business over 7 years, handled markets in East & West Africa including Kenya, Tanzania, Ghana, Togo,Mali, Burkina Faso. Worked on- After Sales Service & Parts reach, Distributor Management & Profitability Network creation & induction, nurturing Market intelligence to capture competition activities, Competition product benchmarking, New Market survey to understand Route to market, Competition, Channel types, Customer feedbacks, Homologation Process, Documentation Process, Tax and duty structure Product issue identification and coordination with R&D for necessary action, Warranty & Service Process implementation, Monthly Audit and action on gap areas Manpower Training and evaluation on Technical as well as Customer Centricity. Demand generation activities through Customer Meet, Digital Promotion, Network Meets, Service Camps, PBP activities. Product and Service promotion through different Technical & Perception based activities like-* Gradient Champions * Boxer Buddy Campaign * 100 Days 100-2S * One Mile Service * New Service Promotion - Free Friday Schemes and WoW Weekend campaign.*New model launch survey and Competition product Benchmarking to support new launch and modifications required in existing model based on customer feedback. Worked in Honda Motorcycles and Scooters India Pvt Ltd over 2 years. Handled 22 dealers across WB, JH parts of Bihar, NE. Key Job: Dealer management, Customer support, product issue handling, Complete Service Systems and Process Implementation and time to time audit. Secondary channel creation. Exide Industries Ltd- Customer Support, Dealer handling and Warranty Handling from dealers as well as OEMs. Reduction in warranty % was key job.