Sudipta Kumar Sen

Background

About Sudipta Kumar Sen

Sudipta is Industry flexible executive with dynamic career of 20+ years in Telecom, Fintech,Health Care,Logistics,BPO,FMCG & Retail. Having handled Large Contact-Center Operations,Retail Operations,P&L, Enterprise Account Management, B2B & B2C handling experience, Customer Relationship Management,Mobile commerce & also in the Digital Customer Engagement/ Experience space integrating AI for better CX. He is Certified Six Sigma Black Belt with PGDBA(Marketing), DBM,B.COM. Seeking roles in Customer Service Experience Ops,BPO /Call Centre Operations,Retail Operations,Digital Transformation, Operations,P&L Management,Process Re-engineering,Strategic Alliances,Competitive Analysis,Product Management. Specialties & Expertise: P&L, Strategy & Leadership,Customer Service Delivery(CX dlvy), Call Center Inbound/ Outbound ops, RETAIL Experience & Operations-both Online & Offline,Back-end Operations, Service recovery, Customer Life cycle Management,Process Excellence.Innovations, Automations,Project Management,Mobile Commerce, Training & Quality. He has Thorough market knowledge, of having worked across geographies in INDIA: Mumbai, Maharastra & Goa,New Delhi (Gurgaon,Noida), Kolkata, Rest of Bengal, Sikkim,Andaman & Nicobar,Odhisha,Bihar Jharkhand, Gujarat, Punjab, Himachal Pradesh, Kerala, Orissa, Haryana, Uttar Pradesh & Uttrakhand state.Having expertise in ALL customer service,Call centre & retail delivery functions.