Sue Oneil

Background

About Sue Oneil

I’m a senior Customer Success leader. I know "what great looks like" and make it happen for my colleagues, customers and company. This is what drives me. Every. Single. Day. I’m consistently known as the “go-to” person, everywhere I've worked. One of my greatest compliments at work was having three clients successfully join my company — one as my team member, one as my colleague, and one as my executive leader. With experience in diverse technology, data and B2B SaaS products, I achieve recurring revenue through problem solving, exceptional client experiences and processes that deliver value, retention, and loyalty. I am strategically minded, detail-oriented, technically literate and accomplished in creating and implementing programs for market leaders across a variety of industries, including healthcare, finance, media and technology. I am recognized for anticipating challenges, resolving them proactively, improving collaborative communication and optimizing processes to ensure long-term success. Key Competencies: Customer Engagement & Relationship Management, Value-Focused Strategy & Execution, Problem Solving, Research, Data-Driven Decision Making, Solution Development, Change Management, Cross-Functional & Team Leadership, Communication, Financial Management