Sufian Sohail
Community Manager Reputation Manager at Open2assist
Based in Federal Territory of Kuala Lumpur, Malaysia
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Seniority
Other
Department
Other
Location
Federal Territory of Kuala Lumpur
Industry
Outsourcing and Offshoring Consulting
Company size
35
Contact information
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s•••••••@open2assist.com
Phone
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Background
About Sufian Sohail
Results-driven Customer Experience and Community Management professional with over five years of proven success in customer support operations, brand reputation management, and team leadership. Adept at managing omnichannel communication, optimizing SLA and CSAT performance, and leading cross-functional teams to deliver seamless digital experiences. I specialize in building customer-first ecosystems where community engagement, empathy, and data insights drive growth. Skilled in Zendesk, Intercom, CRM systems, and sentiment analysis tools, I’ve developed and implemented workflows that reduced resolution time, improved customer satisfaction, and strengthened online brand reputation. Having worked across Customer Support, Community Engagement, and Team Leadership, I bring a well-rounded understanding of how to align service strategy with business goals. Passionate about AI-powered customer support, CX innovation, and continuous service improvement, I aim to create impactful experiences that turn users into loyal advocates.
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