Suhas Kotule

Background

About Suhas Kotule

Supports the executive team to onboard new joiners, looking over all onboarding tasks and requirements Responsibilities 1. Ensuring continuous interaction with the onshore team to make sure those areas of concern can be worked upon for improved service levels Responsible for making weekly business review (WBR) report and monthly business review (MBR) report 2 3. Coordinate with onshore on new updates and arranging training 4 Providing training to new members and arranging cross skill training for all the team members based on their tenure to maintain resilience 5 Root cause analysis for failed KPl delivery. Drawing action plans basis the RCA. Sharing the detailed report with onshore if required. Address root causes and seek continuous improvements - constantly look for ways to improve work processes 6. Supports the executive team to onboard new joiners, making sure that all onboarding tasks and requirements 7. Provides executive support to the senior leaders producing reports or presentations, collecting data to analyses information, and planning on meetings 8 Moreover, I train & monitor team members' performance to ensure efficiency in operations and meeting individual & group targets Achievements Multiple process improvement ideas shared and approved by clients, resulted in reduction in backdating cost on delayed payments 1. The NPS score improved for benefit payments 3 Clients award for Quality and Quick learning