Sujata Menon

Background

About Sujata Menon

Objective: Actively looking for Job. Strong domain knowledge in Telecom, B2B & B2C Customer Service Delivery,Training & Quality Assurance and Capability development, KPO & BPO Contact Center Operations, Back office Logistics Channel Admin, Business Development, Business intelligence, Customer Service operations, ISP Problem Solving, HRM, BPMS, Business excellence, Service Assurance Transaction Audits and Process Excellence, Pre and,Post sales Distributor and Agency Audits and Skill development, Billing P&L, Revenue Assurance Certified ISO 9001:2008 & ISO 14001: 2004. Key Skills: Over all Experience of 25 yrs,>18yrs in Telecom Sector– Business Excellence,(6yrs+-Call Center Ops Audit Training & HR, 12yrs-Business Excellence,5yrs - Capability Development Lead for South Region -Training, Audit and L&D-CS & Retail Sales Trainer, Psychological & Behavioral – Trainer. 5yrs-Sales & Dealer management, 1 yr in Financial sector as CAO. Approx.1 Yr in Logistics, Max Team size handled - 150 members direct reportees. Academic Qualification– Six Sigma Black Belt(2013), ISO14001:2004(2013),ISO 9001:2008 (2013), MBA in HRM with Labour law(2009-2012) from IGNOU, MA in Economics(1996), Trained in Operations Management(2005), Certified Basic Skill Trainer from Door International(2005), Six Sigma GB(2006), HDPCA(1996), Graduated in B.A. with Maths Statistics and Economics(1993). Completed Project – A Comprehensive Case Study on Employee Engagement Survey- Darpan in Tata Teleservices MPCG Circle. Delivery Skill- KPO & BPO B2B and B2C Customer and partner life cycle operations. Logistics franchisee LCM Administration, Business Analytics and Support, HR BP, Business Development, Vendor management, Capability Development Head(Training and Audit), BPMS,Customer experience management, Pre-Sales & Post-Sales compliance, customer life cycle Ops and T&Q, ISP-Problem solving, Service Operations, OD & HR & ER Management, Customer Service, Business Excellence, Service Assurance, Labour Law, Telecom Regulatory Compliance and Transactions Audits, Distributor & Agency, Business KPIs, BPMS, L&D, Key Account Relationship Management, Franchisee Development, Insurance and Financial Services solutions, Bank Reconciliations, Annual Operational Planning, P&L and Budgeting, Loan, Investment Management.