Sujoy Sen

Background

About Sujoy Sen

An experienced L&D leader with over 2 decades of experience across industries & regions.For the past 10 years, I have handled HOD / National Head roles with large teams, while delivering measurable business profitability, and have created significant value in a Key National Leadership Role with Telecom Major ‘Idea Cellular’.Now a part of Centum Learning By UpGrad; a new-age learning solutions company with a global footprint, & powered by best-in-class technology, delivering measurable business and individual impact. Centum's expertise helps organizations drive employee productivity, develop a pipeline of future leaders, and craft customized learning journeys.An alumnus of ‘IIM Calcutta’, I bring strong Leadership Expertise in the following areas:L&D: Creating & Managing a large Tech-driven Service Training effort across India encompassing Retail Stores & Contact Centre – Voice / Chat / eMail & back office.Strategy: L&D intervention for Business Profitability Planning, Go-to-Market support strategy, New avenues for Cost Reduction / Revenue Generation, Profit Centre Management and Budgeting.Business Transformation: Leading complex & large Transformation Projects & Change Management.Customer Engagement: CRM, NPS & Customer Centricity Programs.Coaching, Mentoring & Team Management: Managing large & highly dispersed teams & Partners Pan India.I believe every problem has a simple workable & scalable solution. With a futuristic vision, I had digitized end to end training content & delivery across the country for brand Idea Cellular.Sujoy Sen+91 96202