Sukhdeep Singh Matharu

Background

About Sukhdeep Singh Matharu

Provide 1st and 2nd level support for software and hardware-related issues to internal and external users.• Resolve technical incidents related to desktop/laptop configurations, network connectivity, VPN, and application access.• Use Salesforce to log, manage, and track incidents, ensuring they are resolved within established Service Level Agreements (SLAs).• Conduct root cause analysis for recurring issues, collaborating with technical teams to implement long-term solutions.• Assist with the deployment and configuration of software, ensuring a smooth installation and minimal user disruption.• Perform regular system and software updates, including patches, to ensure optimal performance and security.• Train end-users on new software and internal systems, enhancing their overall experience and productivity.• Designated as the primary point of contact (POC) for addressing and resolving issues.• Provided on-site and remote support for over 200 users, resolving technical issues related to operating systems, office applications, and network connectivity.• Collaborated with the IT team to monitor and maintain server performance and network security.• Assisted in preparing IT equipment for new hires, ensuring proper setup and configuration before onboarding.