Suman Manna

Background

About Suman Manna

I am currently working at Tata Consultancy Service as a Sr. Salesforce Design Lead. Experience Summary: AI Agent building - Exploring on the AI agent building use case using N8N. Exploring supervised LLM use cases like text classification or sentiment analysis. Unsupervised LLM use cases like discovering patterns and relationships- Salesforce Enhanced Bot (MIAW): Worked on Enhanced Bot creation, Case creation based on Agent work creation, MIAW chat routing using Omni-flow, Estimated wait time & agent capacity calculation- Salesforce agentforce: worked in Online appointment booking using Salesforce Service Agent. Updating and cancelling booking based on custom agent topics & action-Salesforce Lightning: experienced on Salesforce LWC, Aura component and lightning migration- Created Client Engagement Plan lighting Application to engaging customers into different financial benefit and risk plans- Migrated client legacy system's UI for several LOBs into a Salesforce lighting UI- Salesforce Integration: Worked on Salesforce Rest Integration, created several REST web service class to expose Salesforce data to 3rd party. Familer with REST Webservice using Postman- Created apex HTTP Services to make the callouts to the external system- Salesforce Service Cloud: Worked on Salesforce Email Service, Salesforce Email to Case and Web to Case Setup, Salesforce Case Management. Case routing using Omni-Channel-Worked on Field Service Lighting, created service appointment functionality (using lightning comp.) to assign over time slots to Service resources for 150+ Service Territories. Aware of all the FSL admin features-Worked on Salesforce Knowledge and Article Management, Configuring data category and data visibility- Salesforce Experience Cloud: Good experience on Salesforce Experience Cloud, worked on several Communities, setting up and managing Salesforce Communities- Salesforce Deployment: Worked on Salesforce Deployment activities using AutoRabit, Copado.com (copado version control, copado branch management, copado git snapshot etc.) and ANT tool. Also worked on back promotion to sync lower orgs, worked on merged conflicts, resolved conflicts- Salesforce Automaton : built a functionality to transfer record ownership to a set of new users for all application Object records in the org using automated batch processing. This functionality saved 3PD manual effort per month.