Suman Sircar

Background

About Suman Sircar

Process Management Managing operations & ; spearheading teams for excelling business targets & service delivery metrics. Evaluating claims for insurance, reassessing them & ; making recommendations for the settlement of claims. Testing the claim system to ensure smooth execution of operations. Keeping the files and documents updated. Ensuring all enquiries & ; payments are dealt with quickly Coordinating with clients to ensure that all the orders meet an acceptable TAT. Ensuring effective utilization of people and resources for profitable operations. Conceiving/ implementing term plans for achievement of process objectives. Preparing & compiling various weekly/monthly reports pertaining to process, Customer Satisfaction activities, targets & ; accomplishments and productivity. Quality Assurance/ CRM Managing customer expectations, relationship management and escalation of cases. Addressing client queries and ensuring execution of appropriate actions to ensure seamless operations. Taking initiatives/projects as required by client and maintaining consistency of practices in sync with client/service delivery requirements. Conducting audits of the work on a test case basis so as to ensure quality delivery. Carrying out discussions with the processors on the audit feedback received from the client on daily basis. Ensuring the process operations are as per the standards set. Team Management/ Training Mentoring and monitoring the performance of team members, assessing the Quality to ensure efficiency in process operations and meeting of targets. Sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members. Organising and conducting training for processors to ensure they are updated with all the rules and regulations related to the projects.