Sumana Roy

Background

About Sumana Roy

Dedicated Front Office Executive with a passion for delivering exceptional customer service and administrative support. Proven track record of creating positive guest experiences through efficient check-in/check-out processes, handling inquiries, and resolving issues promptly and effectively. Skilled in managing phone calls, emails, and inquiries with professionalism and attention to detail.Experienced in utilizing reservation and booking systems to ensure accuracy and efficiency in room assignments and guest accommodations. Proficient in managing guest accounts, processing payments, and maintaining accurate records. Strong multitasking abilities to handle various front desk duties while maintaining a welcoming and organized lobby area.Collaborative team player with excellent communication and interpersonal skills, adept at building rapport with guests and colleagues alike. Adaptable and resourceful in fast-paced environments, with a commitment to delivering high-quality service and exceeding guest expectations.Passionate about the hospitality industry and committed to continuous learning and development. Seeking opportunities to leverage my skills and contribute to a dynamic front office team dedicated to providing outstanding guest experiences and driving business success.