Sumant Singh

Background

About Sumant Singh

Driving Operational Excellence Across OTC & RCM Domains" With 14+ years of global experience spanning Revenue Cycle Management (DME, Payer & Provider) and Order-to-Cash (OTC), I specialize in transforming processes, driving stakeholder satisfaction, and delivering measurable results. My career journey includes managing large-scale operations and business transition, automating redundant, repetitive time consuming efforts and leading high-performing teams across diverse industries like healthcare, insurance, pharmaceuticals, and FMCG. Key Expertise: Global Business Transitions: Successfully orchestrated 10+ global transitions across the UK, EMEA, and the US with "First-Time Right" across OTC and RCM delivery. Handson experience of multiple business transition domains including US healthcare and Insurance, Consumer goods and retail, HRO and pharmacovigilance. Process Automation & Standardization: Designed and implemented automation strategies, process standardization which is part of service delivery. Process critical SLAs and optimization of metrics like DSO, OD%, Cash collection and others keeping my delivery green. Spearheaded ERP implementations (SAP S/4HANA, HRC, Workday) and process automation projects, achieving 15% efficiency gain. People & Performance Management: Set goals and standards of performance for DRs and their team members which are linked to business goals using appropriate measurement methods to monitor progress and accountability of successful completion of task. Providing coaching and feedback to DRs about their performance and development which directly linked to succession planning My trademark style to lead with vision, empower teams, and leverage data-driven insights to solve complex business challenges. I am passionate about utilizing technology to enhance financial operations and align organizational goals with customer success. Key Skills: Operations Management Order to Cash (OTC) Revenue cycle management (RCM) Healthcare & Insurance Management Stakeholders Management Program & Project Management People & Performance Management Data analysis and Analytics