Sumedh Sharma

Background

About Sumedh Sharma

I’m a results-oriented Technical Lead and Application Support Specialist with 9+ years of experience supporting global enterprise clients including Barclays, Shell, and AXA Investment Managers. My expertise lies in resolving complex issues. I consistently support high-priority incident resolution, maintaining SLA targets (~95%) and managing escalations. Worked closely with SQL and API (Postman, Azure APIM) workflows to reduce reporting time by ~40%, focusing on maintainability across large-scale systems. I bring deep knowledge of SQL, Oracle, Azure, and modern ITSM tools (ServiceNow, Jira, Salesforce). I thrive in Agile environments, consistently enhancing support team efficiency by 25% through automation and process optimization. I’m exploring new opportunities where I can lead technical teams, drive customer-centric solutions, and contribute to scalable application support. Tech Stack: SQL Server, Oracle, Azure, Postman, Fiddler Certifications: AZ-900 | AZ-104 (in progress) Languages: English (C2), German (A1 in progress) Open to technical leadership, application support, or cloud support roles in Germany or across Europe.