Sumit Aggarwal

Background

About Sumit Aggarwal

As a Director at NTT DATA Services, I lead and support payment transformation projects for major banks across geographies, leveraging my expertise in ISO 20022, SWIFT, SEPA, and Dovetail. With over a decade of experience in payments and customer journey domain, I have acquired the Certified Scrum Product Owner (CSPO) credential and mastered the agile methodology for delivering solutions that meet the evolving needs and expectations of the clients and the industry. My mission is to enable banks to achieve operational excellence, cost efficiency, and regulatory compliance through innovative and robust payment systems and processes. I have also applied my skills and knowledge in designing and analyzing the RPA process for customer onboarding, servicing, and payments initiation, resulting in improved customer experience and satisfaction. I am passionate about staying abreast of the latest trends and developments in the payments and clearing industry, and sharing my insights and views on social media.