Sumit Dey

Background

About Sumit Dey

A Service Delivery Professional with 15 years of experience with extensive expertise in Process automation, Cost Control, Incident Management, IT Field Service operations, SLA management, resource planning, scheduling and undertaking cost effective decisions to meet the customer business requirements. • Manage and evaluate assigned staff performance by clearly defining annual performance objectives and communicating them to staff. Establish performance plan for each individual, ensuring all objectives are aligned with company policies and strategies, conduct performance reviews to assess progress based on results, and coach and direct staff to take corrective actions as required. Maintains staff by recruiting, selecting, orienting, and training employees; maintain a safe, secure, and legal work environment. Partners with several client service managers across US & Canada to keep them informed on the upcoming projects so that resources / technicians are identified & secured which will ensure timely completion of the project. Participate in the end to end stakeholder groups to improve the efficiency of future deliveries and processes. Manage and evaluate staff development by clearly defining a development plan for each individual to ensure they have the prerequisite skills, knowledge and experience to meet their current job responsibilities as well as achieve their individual career objectives.