Sumit Kumar Singh

Background

About Sumit Kumar Singh

IT Professional with over 16 years of solid implementation experience with End User Computing technologies, project and delivery management. Deliver IT (information technology) solutions and manage end to end user’s experience of company endpoints. Specific duties include: developing strategy and roadmaps for End User Computing Services and driving execution that aligns with business strategies; responsible for the provisioning and endpoint management of over eight thousands desktops, laptops and tablets across Windows, MacOS, Chrome, Mobile, and Virtual Desktop Infrastructure (VDI) platforms to employees across the globe; serving as a consultative resource for major systems-related projects, including upgrades, conversions, implementations, and decommissions; developing, implementing, and maintaining policies, procedures, processes and associated training plans for ensuring effective support for employees’ inquiries or issues; overseeing system troubleshooting, providing expert support as necessary for ensuring quick recovery of systems; managing vendors and contractors in services for achieving the strategy for the area; developing cost/benefit analysis for justifying recommendations; and overseeing the daily tasks and projects of the Endpoint team including technical support, point of contact for issues, report generation, monitoring of service levels, and providing an escalation interface for customer services issues.