Sumit Roy
Team Lead Manager at Randstad India
Based in Hyderabad, India
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Seniority
Manager
Department
Human Resources
Location
Hyderabad
Industry
Human Resources Services
Company size
4.7K
Contact information
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s•••••••@randstad.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Sumit Roy
Quality Assurance Lead | Randstad (Client: Google)With a strong background in the banking and e-commerce industries, I currently serve as a Quality Assurance Lead at Randstad, working closely with Google. My core responsibility is to ensure and enhance the quality of service delivery within the Interview Scheduling domain.I lead a team of up to 20 QA analysts, conducting regular 1:1s, performance reviews, and providing strategic quality insights through WBRs, MBRs, and QBRs. I specialize in deep-diving into data to provide actionable insights and comprehensive quality reports to our clients. One of my key achievements includes designing and implementing a quality audit framework for the team, which has been successfully approved and adopted by the client.I’m passionate about building scalable QA processes, driving continuous improvement, and delivering client satisfaction through data-backed decisions and leadership excellence.
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