Sumit Satpathy
Director - Customer Success at Sirion
Based in Pune, India
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Seniority
Director
Department
Customer/Client Service
Location
Pune
Industry
Software Development
Company size
1.1K
Contact information
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s•••••••@sirion.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Sumit Satpathy
With over 20 years of IT experience across multiple geographies, I am a customer facing leader who specializes in customer success, account management, and sales support. I have worked with diverse industry verticals, including telecom, IT service management, BPO, and contact centers, delivering value and benefits to clients and helping them achieve their business goals. Currently, I am the Director of Customer Success at SirionLabs, a leading provider of AI-powered contract lifecycle management solutions. In this role, I manage a portfolio of 35+ APAC and EMEA customers, ensuring retention and growth of accounts, and driving cross-functional teams to deliver common business objectives. I am also ITIL certified and have a strong background in project delivery, operations, and professional services. I have a startup mindset and am flexible, ready to adapt and thrive in changing business dynamics.
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