Sumit Singh

Background

About Sumit Singh

I'm Sumit Singh, a results-driven Customer Service Representative with over 3 years of experience in the Banking and Insurance industry. Based in Toronto, Ontario, I am deeply passionate about providing my clients with peace of mind and financial security through tailored product solutions. Current Role at RBC: As a Banking Advisor at the Royal Bank of Canada, I thrive on advising a diverse clientele on a broad spectrum of banking products and services. Since joining in October 2023, I've successfully increased overall client satisfaction by 35%, surpassing quarterly sales targets by 20%. My commitment to fostering trust and loyalty has been a driving force behind the seamless customer experience I provide, collaborating with cross-functional teams and utilizing multiple software platforms to address customer needs efficiently. Previous Experiences: In my prior role at United Health Group, I honed my skills as an Insurance Advisor/Customer Service Representative, achieving a 92% resolution rate and maintaining an 87% client retention rate. I also held a pivotal position at TTEC as a Customer Service and sales Representative, consistently exceeding individual sales goals by 28% and reducing policy approval timelines by 37%. Education and Professional Development: I hold a Bachelor's degree in Computer Engineering from Parul University and a College Diploma in Software Testing from Matrix College. My commitment to continuous learning is evidenced by my completion of courses such as Google Data Analytics on Coursera and an Executive Diploma in Business Administration on Udemy. Tools & Technologies: Proficient in a range of tools, including Webex, Universal Call Control, SAP, Salesforce CRM, HubSpot, and Microsoft Office, I leverage technology to enhance customer experiences and streamline processes. Skills & Interests: My skill set includes Customer Service, Communication, Insurance Knowledge, Analytical Skills, Relationship Building, and Problem Solving. Outside the professional realm, I enjoy spending time with friends and family, reading books, working out, cooking, and exploring new places. Courses Completed: I've also invested in my professional development with courses such as Google Data Analytics on Coursera and an Executive Diploma in Business Administration on Udemy. I'm enthusiastic about connecting with like-minded professionals, sharing insights, and exploring new opportunities. Let's connect and collaborate!