Sumit Tyagi
Project Manager and Customer Experience Manager at Sheela Foam Ltd
Based in Ghaziabad, India
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Seniority
Other
Department
Other
Location
Ghaziabad
Industry
Consumer Goods
Company size
1.3K
Contact information
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s•••••••@sheelafoam.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sumit Tyagi
Customer Care & Project Manager with 10+ years of experience helping organizations transform customer service and operations. Over the years, I’ve led projects that turned struggling SLAs into strong performance metrics, introduced automation like chatbots and dashboards, and built teams that consistently delivered better customer experiences. I enjoy connecting the dots between data, technology, and people—whether that’s improving a refund process in fintech, scaling field operations in consumer goods, or driving partnerships with leading payment players. My background in Lean Six Sigma and data analysis gives me a structured approach, but what excites me most is creating solutions that make life easier for both customers and teams
Decision-makers
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- PBManager
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