Summit Kakkar

Background

About Summit Kakkar

Thanks for viewing my profile on Linkedin. I'm a seasoned professional with 20 years of work experience in customer facing units, project execution with back office administration – a dynamic people manager, result oriented task master and a motivating team leader for a growing organisation. I have worked extensively for USA, Canada, UK and Australian clients, successfully transitioned multiple ITeS BPO, KPO projects from client’s site in USA, UK and AUS. I possess great quantitative, analytical and problem-solving skills. I am able to use data to make recommendations and drive decisions. Flawless content writing skills. I am good at vendor management, stakeholder management, ERP implementation with process automation, BOM Business Operating Model, change management, TQM Total Quality Management, documenting standard operating procedures SOPs, SAP integration testing, risk management, pilot batch incubation, enabling of SLA, Road map to BAU, MTD checklist, QBR Quarterly Business Review, MIS & dashboard execution. I have developed various training modules & imparted classroom training on V&A, Mortgage / Banking fundamental, USA / UK / AUS culture and product specific training, life skills, soft skills & behavioral training. I have good experience of setting up B2B, B2C processes dealing in customer service, sales and collection units. My role included executing various Quality projects showcasing cost reduction / process automation, effectively managed team size of 150 FTEs including team leaders and managers. I have gained extensive knowledge in domains of leadership training, residential loan mortgages, retail banking, utilities, behavioral training, CSR, HRIS, BDM, social media campaigns, digital marketing, content management & editorial skills. As a business partner I have executed projects in lead generation, BPM, back office data base management, CRM, FMS, Business Intelligence and Quality Governance. I am great in developing business enterprise strategy with cross functional capabilities I have career counselled students, groomed students for 1st job placement, conducted classroom sessions on HR, Business Communication and Organisational Development for PG students 18k global connections