Sundeep Rakalla

Background

About Sundeep Rakalla

Effective Sales Manager with over 15 years of superior customer service, solutions and wireless technical knowledge within the wireless telecommunications industry. SKILLS Excellent interpersonal, communication, leadership, organizational and client service skills. Positive leadership quality – ability to influence and motivate others. Goal-oriented, solid planning skills, ability to work both independently and in a team. ACHIEVEMENTS Received multiple awards for RISK management across three store locations for effective reduction of operational costs with theft and equipment returns. Improved RISK score of each store location by an average of 64%,(800 points). Successfully improved net activations by an average of 10% YOY at underperforming store locations. Effectively increased customer experience net promoter score(NSP) by 55%. Improved accessory sales against target by 27%, an average increase of $20 per customer. Managed inventory physical count processes with sales reps in SAP and averaged 100% inventory compliance. Receiving multiple awards and achievements from recognizing you & leading performance. Highest rank for sales and service excellence. Certificate of recognition for net rep customer experience. Power Ranking retail all star award. Certificate of excellence for customer service. Vice President General Manager Club for outstanding performance. TECHNICAL SKILLS • Networking: LAN/WAN, TCP/IP, VPN, VoIP, Ethernet, firewalls, 3G solutions, security and troubleshooting • Operating Systems: Windows XP/Windows7 and 10. • Applications: Microsoft Office Suite, Antivirus and Anti-spam programs, remote software. • Hardware: Hubs, routers, CAT 5 and 6 paired and twisted wiring and layout, switches, configuration and troubleshooting. • Tier 2 technical support/repair certified for Samsung, HTC, Motorola, etc. • AT & T Inc: o Certified level 1 & 2 Small Business wired / wireless (LAN and Fiber Optics, Wi-Fi, Micro-Cell)