Sunil Kangane

Background

About Sunil Kangane

My professional history possess more than fourteen years of experience in the field of automotive coating industry with a record of increased responsibility. Proficient in prioritizing and completing task in a timely manner, yet flexible to multitask when necessary.Areas of Expertise: Techno commercial service for automotive paint from A to Z, Online provide technical solution to OEM customers & there vendors. Job Profile & Key Accountability -• Provide total technical support to customers.• Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with R&D Lab and/or Quality Control department to stablish corrective actions.• Manage complex customer complaints.• Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.• Actively participate in key phases of the sales process to prospects.• Proactively prevent and solve problems of a technical nature occurring at existing customers.• Attend the testing process as well as the implementation of new products and technologies.• Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.• Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)• Deliver periodical progress reports, Proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.• Monitor competitive activities at customers’ facilities.• Promote the positive company reputation and develops long-term relations with customers.• Hold and defend the values of the company.• Practice all the applicable corporate as well as site policies/procedures with regard to personal behaviour / HSE standards and acts in compliance with all their regulations• New Developed product trial to be conduct at customer end doing all testing and get product approval from customer.• Customer complaint troubleshooting and given immediate online solution with co-ordination with R&D.• Customer line Process Mapping and stabilise product online with smooth production.• Responsible for new shade trials & resolving quality issue at customer end.• To monitor the Improvement projects related to paint finish in the paint shop.