Sunil Soni

Background

About Sunil Soni

I am currently working as a Manager with Andre Michael Ltd a Diamond Jewellery Wholesale Supplier. My job duties include Customer Service and sales, production planning, preparing pricing and reports, stock analysis and management, order management and delivery. To liaise with manufacturing unit to ensure that they meet product quality and meet delivery deadlines. My past experience was working with another diamond jewellery business Tache Jewellery Pvt. Ltd. in Mumbai, India where I worked as a Manager handling the back office team for our Sales office in New York. My job was to ensure we provided all the support to our marketing and sales team in terms of reports, pricing, production planning, updating specifications of products, and e-commerce. I have worked on Navision software as a CRM and manufacturing system. I have also worked on the Amazon Supplier website as part of promotions and updating products and deals of our jewellery products to increase sales. I was successfully able to manage, empower and grow the team to take more responsibilities and ease the process for the Sales office. At Sutherland global services, I worked as a Team manager after a consistent performance as a Subject Matter Expert for the semi-technical process. I was required to clear a behavioural and a leadership programme. The duties included were achieving KRAs, People Management, assist each team member to achieve their individual KRAs, Co-ordinate with HR for any ER or payroll related issues, monitoring, assisting and providing feedback for any customer service or process related issues to each team member. Manage shrinkage and attrition, scheduling to assist work flow management. Overall, I have a work experience of more than 12 years with Customer Service, People Management, Leadership, Analysis and Reporting, Coaching and Training.