Sunil Wadhwa

Background

About Sunil Wadhwa

Working as a Senior Service Delivery Manager and having 18+ years of Experience in IT Operations, IT Infrastructure Management, Service Delivery, New Technology Implementation, Process Improvement and Team Management in an ITIL /Six Sigma based environment. Having Exposure to Implement Security Standard based on ISO 27001(ISMS). Proficient in operations and experience of managing & monitoring teams of IT professionals. Exposure to cloud platform and worked on Azure,AWS. Project management activities includes planning, scope definition, time estimation, resource administration, execution, process management and compliance with SLA standards, ensuring project delivery within time and quality specifications. Track record in developing / maintaining projects, increasing productivity, quality & customer satisfaction. Expertise in creating an effective team environment, building strong relationships, negotiation, solving problem and issues, resolving conflicts and communicating effectively at all levels of an organization. Suggested process for technology changes & constituted Change Control Board thus avoiding unplanned changes. Delivering competency technical support on Windows, vrops, vxrail, Azure,proxy, Broadcom proxy,AWS, firewall, Nutanix Messaging (Exchange), VMware, Citrix, network and other business applications to customers globally - North America Region, Europe Region and Asia Pacific Region. Expertise in interfacing with stakeholders for business information conducting analysis and finalizing technical / functional specifications and high level design documents for the project. Coordinating and working as technical interface across global customers, project managers and technical teams for executing concurrent projects. Transition experience in US, UK. Cloud Transition Automation through Dynamic Automation and Ansible