Sunith Kumar

Lead - Training & Quality at Concentrix

Based in Bengaluru, India

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Seniority

Manager

Department

Other

Location

Bengaluru

Industry

IT Services and IT Consulting

Company size

199K

Contact information

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Email

1 credit

s•••••••@concentrix.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Sunith Kumar

1) Lead and Supervise Teams: Effectively led and mentored a team, guiding them to deliver exceptional performance and throughput through effective supervision and support. 2) Conduct Feedback Sessions: Provide one-on-one feedback to team members, ensuring alignment with quality standards through regular performance reviews. 3) Quality Audits: Perform audits of calls, chats, and emails to assess quality and offer constructive feedback to frontline teams. 4) Innovate Training: Integrate real-time floor curriculum into training modules to ensure relevance and effectiveness. 5) Execute Knowledge Checks: Conduct monthly knowledge checks and refreshers; perform TNA, RCA to address knowledge gaps and improve process performance. 6) Enhance Quality Management: Strengthen quality management processes and frameworks to improve delivery standards across teams.

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Sunith Kumar Email & Phone Number @ Concentrix | Kipplo Discover