Sunith Kumar

Background

About Sunith Kumar

1) Lead and Supervise Teams: Effectively led and mentored a team, guiding them to deliver exceptional performance and throughput through effective supervision and support. 2) Conduct Feedback Sessions: Provide one-on-one feedback to team members, ensuring alignment with quality standards through regular performance reviews. 3) Quality Audits: Perform audits of calls, chats, and emails to assess quality and offer constructive feedback to frontline teams. 4) Innovate Training: Integrate real-time floor curriculum into training modules to ensure relevance and effectiveness. 5) Execute Knowledge Checks: Conduct monthly knowledge checks and refreshers; perform TNA, RCA to address knowledge gaps and improve process performance. 6) Enhance Quality Management: Strengthen quality management processes and frameworks to improve delivery standards across teams.