Sunitha Erra

Background

About Sunitha Erra

The purpose of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. I hold 1 year and 5 months of experience supporting Microsoft client. Proven leadership in developing a global team that focuses on client experience. Passionate problem solver who craves in challenging situations. Collaborative and commited for results. Due to my consistent dedication and ensuring Incident to get progressed in a healthy way shows the track record of availablity and reliability. As a result received an appreciation from Customer success account manager for making critical incidents moved in a healthy way based on the severity levels that are maintained and continues effort in working to mitigate the business impact.