Sunshine Williams

Background

About Sunshine Williams

I am the Director responsible for Partner/Vendor Strategy & Operations, supporting Business and Government Operations. Responsible for day to day operations of the Vendor contact centers that are a 24x7 team focused on customer resolution for national, enterprise and small-medium business accounts. I execute on performance excellence and advancing Vendor strategy to enhance the overall customer and employee experience. I have held roles of increasing responsibility within Verizon in both the Consumer and Business groups. I have been a Sr Manager, leading 5 band 6 employees and a complete org of 14 internal employees. Also have worked on special projects including TEMs Strategy, International Strategy, CDMA Sunset and BuSS Support Models. I have also done VLSS transformation initiatives in which I held project management roles. I am an active member of Verizon's ERG groups and holds positions in WAVE. I am the local lead of the Southwest Chapter for WAVE in SLC and also serves as the Community Committee Co-Chair. Experienced with Microsoft Office Suite including MS Project and Visio, Clarity, JIRA, Cognos & Teradata SQL Scripting, Peoplesoft, Saleforce and CRM applications.