Supratim Roy
Customer Service Operations Manager at Pnb Housing Finance Limited
Based in Jamshedpur, India
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Seniority
Manager
Department
Operations
Location
Jamshedpur
Industry
Financial Services
Company size
7.3K
Contact information
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s•••••••@pnbhousing.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Supratim Roy
I working With PNB Housing Finance Ltd as Customer Service Manager and Branch Operation I am handling Branch Operation looking Two locations Jamshedpur and Ranchi handing total 15 team members.Taking care of Pre Disbursement Activities like processing fee reconciliation,vetting of sanction condition, legal & technical initiation, disbursement, document quality and repayment instrument checking and handover to storage team. processing of disbursement, accounting transitions, flow up with customer & lawyer for pending PDD tracking on regular basis and collect the same update in system and handover to CPC Team for as per process.Taking care Post & Pre Disbursement documentation of login and sanction file,taking care of customer services ECS/PDC management, ROI Conversation Part payment / Pre Closed of loan a/c and other query of loan a/c & Fixed Deposit related, Loan Against FD & prematurity close with in TAT Complain & escalation and other compliances of branch & docket audit. Achieve cross sell targets month on month in insurence, loan refresh, and Fixed Deposit.
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