Suraj N.

Background

About Suraj N.

I am a Workforce Analyst (Digital Marketing Team) with proven expertise in client and user interactions, particularly in addressing support-related issues and refining business requirements. With a rich professional trajectory spanning roles at Google, Reliance SMSL Limited and Teleperformance, I've demonstrated proficiency in compiling various business reports such as Process Performance, Agent Performance, and Service Dashboards. My hands-on experience encompasses overseeing queue management, optimizing employee performance against schedules, and ensuring strict adherence to timelines and productivity benchmarks. Adept in using tools such as IEX, Avaya, and Power BI, I've showcased a strong analytical and problem-solving prowess, combined with my unparalleled time management and communication skills. I also bring a certified proficiency in Excel: Macros and VBA, underscoring my dedication to data management and analysis. My education in Political Science from the DDU University has fortified my understanding of organizational dynamics and stakeholder management. I possess skills in Real Time Analysis, and the Microsoft Office Suite. Open to collaborations and discussions related to business requirements and analytical solutions to drive business growth and operational efficiency.