Suraj Naidu

Background

About Suraj Naidu

A ‘Competent Professional’ with 20 years’ of experience in Hedge Fund Administration / Service Delivery Management / Client Relationship Management / Business Operations / Project Management / Transitions / Process Re-engineering / Quality / Process Excellence / New Business Acquisition across Geographies in the Alternative Investor Services, Telecom, Banking, Financial Services & Insurance, Capital Market, Health, Claims and Medical Underwriting Domains.Currently associated with Marsh McLennan.•Proficient at managing & leading large teams for running successful process operations & experience of developing procedures, service standards for business excellence.•Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLA’s and work processes and thus managing cost-effective operations. •Ability to support and sustain a positive work environment that fosters team performance. •Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals & priorities and resolve issues in initial stages. •Strong conceptualization skills and the ability to convert plans to actions.•Possess proactive attitude, capability to think in & out of the box.•Managed multiple stakeholders, processes & systems migrations involving Business Readiness, system & application set up, process risk analysis, training and knowledge transition, follow-ups during warranty period.•Proven skills in identifying business improvement opportunities followed by project planning, initiation, execution, review and control including lessons learnt documentation.•Track record of consistently receiving appreciation from clients and employers alike, across assignments.Specialties:• Operations Service Delivery• Client Relationship Management• Hedge Fund Administration• Investor Services• Leadership• Client Onboarding• Business Process Management• Strategy Management• Property & Casualty Insurance• Process Migration & Transition• Project Management• Innovation & Continuous Improvement• Insurance Broking• Vendor Management