Suraj Thakur

Background

About Suraj Thakur

Senior Project Manager – Digital Transformation in Insurance | PMP CertifiedDynamic and results-driven Senior Project Manager with a PMP certification and extensive experience leading digital transformation initiatives in the insurance and financial services sectors. With a strong foundation as a Business Analyst, I have successfully transitioned into project management, where I combine strategic vision, technical acumen, and operational leadership to deliver high-impact digital solutions.I spearheaded the Digital Integration Project between PNB MetLife and its partner banks, a critical initiative aimed at transforming the customer journey in insurance. This project was pivotal in shaping how customers discover, explore, and purchase insurance digitally, while also enhancing operational efficiency for bank sales teams.In my role, I worked closely with cross-functional teams—including business stakeholders, technology experts, and compliance officers—to architect seamless, scalable, and secure end-to-end digital experiences. I translated complex business requirements into actionable digital solutions, ensuring alignment with both business objectives and regulatory standards.Key Achievements:Digital Integration: Led the development of a real-time API integration with partner banks, resulting in improved lead conversion and significantly reducing manual processes.Customer-Centric Solutions: Designed intuitive digital journeys for customers and Field Sales Representatives (FLS), boosting customer satisfaction and improving sales team productivity.Strategic Leadership: Acted as the bridge between PNB MetLife, partner banks, and development teams, ensuring clear communication, alignment on priorities, and successful delivery on deadlines.Regulatory Compliance & Security: Navigated complex regulatory environments, ensuring all digital solutions adhered to IRDAI and cybersecurity standards, maintaining audit readiness, and safeguarding customer data.With a proven ability to drive digital transformation, mitigate risks, and align diverse stakeholders, I am passionate about delivering innovative and compliant solutions that elevate both customer experiences and business outcomes.