Surajit Saha

Background

About Surajit Saha

21+ years of experience in Training & Development, Operations Management, Process Migration, Customer Relationship Management, Team Management, Service Delivery Process Improvement. Proficient facilitation and sound leadership skills along with Negotiation, influence, mediation and conflict management skills. Facilitate complex Business-technology discussions with senior executives within the organization/ Organization Operations Leaders. Responsible for the complete deal cycle involving multiple stakeholders from within as well as outside the organization(external Clients & Partners). Working closely with the Senior Management in developing the greater understanding of the target markets, growth areas, also evaluating new lines of businesses and technology platforms. Well versed in handling overall functioning of processes & implementing processes in line with the policies. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Knowledge in understanding client requirements, eliminating unnecessary procedures & accordingly fine tuning the policies as per the new guidelines. Possess sound knowledge of MIS reporting and macros. Successfully setup the new contact center for US Customer Care Process and was responsible for end to end process migration. Lean Certified and Six Sigma Trained and successfully completed 2 projects on Lean. ITIL Certification. Highlights: Training & Development Business Development Strategy & Planning Thorough understanding of Business Process Outsourcing Operations Management Experience Service Delivery Experience Process Improvement Experience Business Management Experience Project Management Experience Leadership abilities Excellent Communication. Self-Motivated, positive attitude and approach